Refunds Procedure

You have the right to cancel your agreement with Legacy Wills & Estate Planning within 14 days of the date of your agreement. If you cancel within this period you will not be required to make a payment or if you have already made a payment a full refund will be due.

You are also able to cancel later than 14 days after the date of your agreement, however fees may then be become chargeable:-

Provided we have not commenced compiling documentation following your initial instructions, or incurred disbursement fees, there will be a fixed cancellation fee to cover the administration costs.

If all our work has been completed in accordance with your initial instructions, and documentation issued, then our policy is that no refunds will be made and the initially agreed fees are due.

If our work has not been completed in accordance with 2. then we shall estimate the cost of work undertaken to date and reserve the right to charge that estimate plus any disbursement costs incurred.

For full details please refer to our Terms of Business.


After my initial enquiry about making my will I had a phone call from a member of LegacyWills team, namely Siobhan O’Toole.She explained everything in simple language so that I knew exactly what I had to do. She was very patient when answering my questions, which made me decide to go ahead with using LegacyWills.

Betty Forny, 5 Days ago

The team at legacy wills have been very helpful and extremely courteous when talking through the full process with me. Would highly recommend.

Miss Jane Adiller, 7 Days ago

I found the advisor extremely helpful, explaining clearly any points which I was unsure about. I received my Will some days later and was pleased that the company followed up to check that I was happy with it. I did not feel pressured in any way and I would recommend this company to anyone wishing for a straightforward and efficient service.

Linda Leary, 9 Days ago

Legacy wills explained every step very clearly and anything you forgot to ask they encouraged you to contact them, they also made you feel that no question was to big or small they would always find the answer.

Juliet Patricia, 20 Days ago

Everything I requested was handled with patience and total professionalism, and the end result was a very simple and straightforward process which covered everything that I wanted. Thank you very much Legacywills.

Ian Slater, Over a month ago

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