Customer Help Centre

I have an appointment scheduled; however, I am now unable to make the appointment.

Please click here to complete the appointment change request.

I have received my Will & Estate Planning documents; however, I would like to make an amendment.

Please click here to process your amendment with the Will Writing Team.

I completed my Will consultation some time back, yet I have not received my Will

If your consultation was within the last 30 days, your documents will currently be with our legal team who will be conducting the necessary checks and validations. If your consultation was over 30 days, please click here.

I am unsure how to sign my documents

A signing guideline was sent out with your documentation, however if you would like to see another copy we got one online > Will Signing Guidelines. 

I would like to purchase further products

Please fill out the new enquiry form on our website and a member of our customer service team will call you to discuss this further

I would like to refer a friend/family member

That’s great news, and we’ll look forward to giving you £50 for every friend who buys from us. You will find a ‘chequebook referral’ on our website, which you can send into us via post or complete our online referral form. Alternatively, you can email you referral into



After my initial enquiry about making my will I had a phone call from a member of LegacyWills team, namely Siobhan O’Toole.She explained everything in simple language so that I knew exactly what I had to do. She was very patient when answering my questions, which made me decide to go ahead with using LegacyWills.

Betty Forny, 5 Days ago

The team at legacy wills have been very helpful and extremely courteous when talking through the full process with me. Would highly recommend.

Miss Jane Adiller, 7 Days ago

I found the advisor extremely helpful, explaining clearly any points which I was unsure about. I received my Will some days later and was pleased that the company followed up to check that I was happy with it. I did not feel pressured in any way and I would recommend this company to anyone wishing for a straightforward and efficient service.

Linda Leary, 9 Days ago

Legacy wills explained every step very clearly and anything you forgot to ask they encouraged you to contact them, they also made you feel that no question was to big or small they would always find the answer.

Juliet Patricia, 20 Days ago

Everything I requested was handled with patience and total professionalism, and the end result was a very simple and straightforward process which covered everything that I wanted. Thank you very much Legacywills.

Ian Slater, Over a month ago

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